Episode 47: How can HR consultants facilitate difficult conversations?

HR Voices Podcast

Episode 47: How can HR consultants facilitate difficult conversations? Why being savvy and demonstrating STREETCREDS is a gamechanger.

Hosted by: Mary Asante | HR Independents Ltd

Episode Overview:

In this engaging episode, host Mary Asante is joined by Sarah Harvey, founder of Savvy Conversations, leadership coach, trainer, facilitator, workplace mediator, and author. Sarah discusses practical insights on how HR consultants and business leaders can facilitate difficult workplace conversations effectively. She introduces her unique "STREET CREDS" framework and highlights the importance of psychological safety, emotional intelligence, and credibility when managing sensitive discussions.

What to Expect in This Episode:

🔹 The STREET CREDS Framework:

• Understanding the dual components—'STREET' (conditions necessary for good conversations) and 'CREDS' (the practical steps to hold effective discussions).

• Practical advice on being candid, respectful, engaging, directional, and sensitive.

🔹 Psychological Safety and Trust:

• Techniques for creating an environment where difficult conversations can happen safely.

• The role of credibility and trust in ensuring messages are received effectively.

🔹 Emotional Intelligence & Timing:

• Strategies for identifying the right conversation, delivered in the right way, at the right time.

• How emotional intelligence can influence outcomes positively.

🔹 Balancing Results and Relationships:

• Tips for managing the "Savvy Seesaw"—balancing candidness and sensitivity to maintain relationships while achieving desired outcomes.

Key Takeaways: 

✅ Right conversation, right way, right time – Aligning these three elements is critical to effective dialogue. 

✅ STREET CREDS – A practical framework for structuring conversations and managing difficult discussions. 

✅ Psychological safety matters – Creating a safe space helps people engage authentically.

 ✅ Balance candidness and sensitivity – Honesty is effective only when paired with empathy and respect. 

✅ Continual learning – Mastering the art of conversation requires ongoing self-awareness and adaptability.

Looking Ahead: HR Voices continues to spotlight impactful conversations and essential HR topics. To suggest topics or become a guest, please contact us at HRVoices@hrindependents.co.uk.

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